One-Off Cleaning, Spring Cleaning, Tenancy Cleaning, After Builders Cleaning, Carpet Cleaning and Upholstery Cleaning

These are E&D Cleaning Services terms of business and you enter into this agreement once you make an arrangement of our services by phone, online, in person or in writing.
Definitions Apply:
“The Agency” - “E&D Cleaning Services” LTD, 122-126 Kilburn High Road, London, NW6 4HY
“The Client” – The contracted individual or company and their representatives
“The Property” – The address where the service is provided
“The Cleaner/s” – Assigned by the Agency individual, contractor or a team working in the Property
1.1 Service booking contract is regarded as engagement once an order of our services is placed with our quoted cleaning prices.
1.2 The Service Booking Contract is in power until the service is provided by the Agency and the full payment is made by the Client.
1.3 The Agency will carry out quality checks of the cleaners' performance, to uphold an acceptable standard.
1.4 The Cleaner/s is contracted by the Agency on behalf of the Client/s to provide a service in the Property.
1.5 The minimum hours for a cleaning job is 4 hours for one-off cleaning, spring cleaning, tenancy cleaning, after builders cleaning. Carpet and upholstery cleaning requires minimum call out charge of £50.
1.6 The tasks involved can be identified in the List of Cleaning Tasks when the time is quoted by the Agency. When time is chosen by the Client the Cleaner/s will be expected to work on the reasonably specified by the Client tasks.   
1.7 The cleaner cannot be held responsible for incomplete cleaning services due to the lack of suitable cleaning materials and/or equipment in full working order when the Clients provides them, as well as lack of power or hot water in the Property.
1.8 If the service contracted includes cleaning products and equipment provided by the Agency, the scope of the above is identified and limited to the List of Provided Cleaning Products and Equipment. 
1.9 The Agency reserve the right to amend the initial quotation, should the client's original requirements change or the property is larger and dirtier than initially described.
2.1 The Client agrees to pay a deposit of 30% of the quoted amount or a minimum of £25.00 deposit per cleaner by debit or credit card when making the booking and agrees to pay the remaining balance in the end of the job. The remaining payment must be made on the same day that the service is provided.
2.2 Payment methods for the services of the agency can be by credit/debit card authorisation, bank transfer, cash or cheque.
2.3 Canceling or changing appointments should be done 24 hours prior the visit or your deposit will remain as compensation.
2.4 The Client can use the cleaner for more hours than initially requested for an additional charge if the Agencies schedule allows it.
2.5 If the payment is not made on time after the cleaning job a surcharge of 8% will be applied.
2.6 We can not issue refunds for ill performance of a cleaner.
3.1 The Client must provide the cleaner with access to the Property, hot water and electricity. All fragile and breakable items must be secured or removed.
3.2 If the Client fails to provide access to the property a charge for that visit will still apply. This will be in force even if a key is provided but it requires special effort or skills to open the lock of the property.
3.3 If the cleaner needs to collect keys from a third party's address outside of the surrounding premises where work is to be carried out, then a £10.00 charge per visit may apply.
3.4 The Client must notify the Agency with a minimum of 24 hours’ notice for any changes in the work schedule, request to change the allocated cleaner or nonattendance of the cleaner
3.5 The client agrees to inspect the work immediately after it is completed and to draw to the attention of the cleaner or the Agency if any further reasonably required work is to be carried out.
3.6 The Client understands that the price quoted does not include any other services apart those specified in the booking at the agreed property. Additional services must be arranged with the Agency. 
3.7 The Client accepts and understands that poor service, breakage, damage or theft must be reported immediately after the visit. Failure to do so will result in annulment of any related claims.
3.8 If the Client is not completely satisfied with the cleaning provided, the Cleaner/s will re-clean any areas and items to Clients' satisfaction, only when such a claim is made after the cleaning, has reasonable grounds and the cleaning time has been quoted by us.
4.1 The Agency supplies cleaning materials and equipment when requested, otherwise the Client would be required to supply all the necessary materials and equipment for the cleaner to carry out her/his duties (except for carpet and upholstery cleaning).
4.2 The Agency checks and vets each Cleaner and provides details to the Client if it is necessary or requested.
4.3 Once the Client makes a booking the Agency must allocate and send a Cleaner at the specified property and time.
4.4 The Agency must take care when selecting cleaners, checking references and their documents to make sure that they are skilled professionals, but cannot be held responsible for any failure of selection procedure or worker arisen problem.
4.5 The Agency will act as a mediator between The Client and the cleaner in case of any claim or dispute regarding the service provided.
4.6 The Agency reserve the right for the cleaner/s not to be responsible for: cleaning job not complete due to the lack of suitable cleaning materials and/or equipment in full working order when they are provided by the client, lack of hot water or power; wear or discoloring of fabric becoming more visible once dirt has been removed; any accidental damages caused by the Cleaner/s if the customer has an unpaid balance owed to the Agency.
4.7 For all tenancy cleanings the Agency reserve the rights for the Cleaner/s not to be responsible if third party entering or present at the Property during the cleaning process or prior the inspection.
4.8 For all carpet and upholstery cleanings, The Agency and the carpet Cleaner/s cannot be held responsible for failing to remove permanent stains which are caused from the heavy use or discoloration of the fabric.
5.1 The Cleaner/s has an insurance policy which includes public liability cover providing for a maximum payment of £1,000,000 in the event of damage to the Property, provided that this damage is caused by the negligence or omission of the Cleaner. The Agency will not be liable for any act, default or omission of the Cleaner.
5.2 Items excluded from liability are: cash, items of sentimental value (the clients will be credited with the items present cash value), art and antiques.
6.1 The Agency doesn’t accept liability for any business loss (without limitation, any loss of contracts or business opportunity, loss of revenue, loss of profits or loss of anticipated savings in expenditure).
6.2 In any event, the Agency shall not be liable for any loss or damage whatsoever caused by bleach or any substances containing bleach.
7.1 The Client cannot subcontract or employ the cleaner allocated by the Agency directly or recommend her/him to third parties without the engagement of the Agency. Failure to do so will result in referral commission of £700 due to the Agency.
7.2 A referral fee will be owed by the Client if his or past cleaner recommends a different cleaner or cleaning agency even if that cleaner has not been contracted by the Agency.
7.3 The expenses that the Agency enquires for any payments we need to collect form the client will be added to the total payment collected.
8.1 It is the intention of the Agency that the terms and conditions are made available to the Client by copy or have available on the website. It is the Client’s responsibility to obtain and to have read and understood the terms and conditions of the Agency.
8.2 If any provision of this Agreement shall be found to be void, invalid or unenforceable, the remainder of this Agreement shall remain in full force.
8.3 No delay or failure on the part of the Agency to exercise or enforce any rights or remedies pursuant to the terms of this Agreement shall constitute a waiver of such rights or operate to prejudice the exercise of any such rights at any time thereafter.
8.4 By ordering services from the Agency by telephone, e-mail, fax or through website(s) the Client agrees that he/she has read, accepted and will be bound by these terms and conditions.
8.5 The above terms and conditions shall be governed by the relevant English and Walsh law, and by agreeing to be bound by them the Client agrees to submit to the exclusive jurisdiction of the relevant courts of the UK.
8.6 The Agency reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
8.7 The most recent terms related to this agreement are identified on the Agency’s web site.